Frequently Asked Questions Who is Seduction Scents? Seduction Scents is 100% Australian Owned and Operated business. Our business philosophy is on high customer satisfaction, providing you the customer with a quality product, at an exceptionally price, and promptly delivered to you as soon as possible. Are your products genuine? Definitely. We never sell anything other than genuine brand name fragrances. Our products are sourced from reputable distributors both nationally and internationally. I can’t find the fragrance I want. Can Seduction Scents get it in? If we don’t have the fragrance you are looking for on our web site, just make a request to perfumes@seductionscents.com.au and we will do our best to find it for you and we will advise you of the price and how soon we can get it in for you. How much does delivery cost? FREE for all orders Australia wide. What are your delivery options? We offer FREE DELIVERY on all orders within Australia. No matter how much or little you order, your purchases will be delivered FREE OF CHARGE. Enjoy your shopping experience knowing the price you see is the ONLY price you pay. Seduction Scents delivers Australia-wide using Australia Post. To ensure your orders are safely and securely delivered to you, you will be required to sign for your purchases. Please provide an address where someone will be available to sign for the parcel. Normal delivery time is between 2-7 days of your purchase being dispatched. Express Delivery We apologise, we are temporarily unable offer this service, due to new regulations governing air freight. We hope to resume this service shortly. Incorrect Addresses If the delivery details given by you are incorrect and thus affecting delivery, we may have to charge re-delivery charges. Please take care when giving us this important information. Do you sell outside Australia? No. Currently we only sell Australia wide. What if I am not happy with my purchase? If you are not happy with your product for any reason, seductionscents.com.au will exchange your purchase providing it is returned to us in its original condition, unopened and undamaged, including the outer packaging within 14 days of receipt of delivery. Please read our Returns & Refunds for more details. What payment methods do you accept?
What types of credit cards do you accept? Visa and MasterCard Is my information kept private? Yes, we will always protect your privacy and we will never give out your information to any third parties, without your consent or where law requires us. What happens if an item I order is not in stock? With a product range that includes 100's of products, it is not always possible to have all products in stock. Wherever possible, we flag out of stock items in our online store, however occasionally even listed products may be out of stock. In such cases, we will contact you to seek your instructions - cancel and refund, wait for the product to come back into stock, or provide an alternative product. Do you do fundraising? Yes we do. Looking for new and innovative ways to raise funds for your school, sporting club or social club. Instead of trying the old chocolate drive again, consider trying the Seduction Scents Fragrance Fundraiser Pack. We at Seduction Scents have put together a pack containing a selection of fabulous popular brands of both women and men’s fragrances at fantastic prices, an easy ordering system, and convenient payment methods. More importantly, for every product purchased, your school or club receives $$$ back. Interested? Please email us at perfumes@seductionscents.com.au. Please include your name, address, contact telephone number and name of your school or club. |
